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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rachel Martin

Rachel Martin

October 2, 2024

1  out of  5
rating by Rachel Martin
"State farm is so low down and redickaless cause they like to screw people over by selling them life insurance and auto insurance so they can get more money and if you don't take the Question nare they with cancel your policy"
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Derrick Rhynes

May 9, 2024

5  out of  5
rating by Derrick Rhynes
"Your bill goes up with these people often. My bill went up not too long ago and it just went up again.not happy at all."
We responded:
"Thank you for your feedback. We strive to provide competitive rates and are reviewing pricing to ensure it remains fair. We will be happy to discuss your policy. Give us a call when you have a chance. We appreciate your business and value your input. Thanks so much."
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Roosevelt Underwood

April 30, 2024

5  out of  5
rating by Roosevelt Underwood
"I been with them for a year almost or longer I don't know I be crying 😂 when my rate went up but I understand they the best I had"
We responded:
"Thank you for your support. Is you would like to discuss your insurance, please give us a call. Thank you so much!"
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Susie Johnson

March 13, 2024

5  out of  5
rating by Susie Johnson
"Pam Marbut and her staff are the absolute best. Pam takes time out of her hectic day to help anyone Best agent"
We responded:
"Thank you so much for your kind words. We love helping you, Susie. "
Profile photo of Allison Shows (allithealligator)

Allison Shows (allithealligator)

January 9, 2024

5  out of  5
rating by Allison Shows (allithealligator)
"Great insurance company!"
We responded:
"Thank you for the nice compliment! We appreciate you!"
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Johnathan Redding

November 10, 2023

5  out of  5
rating by Johnathan Redding
"Good"
We responded:
"I appreciate you!"
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Jerry Tinsley

October 3, 2023

5  out of  5
rating by Jerry Tinsley
"Excellent"
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Jimmy Snider

August 14, 2023

1  out of  5
rating by Jimmy Snider
"I have been with pam over 15 years. The care and service have went down greatly since Linda is no longer there. I've had two rate increases this year without any warning. When I call in the lack of concern is in the voice tone. This last time I said I was going to cancel since I've found cheaper rates with other providers. I was told just call us back to cancel. I cant believe they would let a 15+ year customer go so quickly. No wonder everyone is leaving. @STATEFARM"
We responded:
"Jimmy, I’m so sorry to hear you had an experience like this with my office! We truly appreciate and recognize how long you have been with State Farm, and it is never our intention to let you feel less than family. Please call me at (205) 349-2404, and I would like to hear more about what happened, and let you know that I value you and your family. Sincerely, Pam Marbut"
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Sarah Mehlferber

August 11, 2023

5  out of  5
rating by Sarah Mehlferber
"I was in this office yesterday to get quotes on auto and home insurance. Chris was great and able to answer all of my questions. We ended up deciding to go with another company instead, but I just wanted to say that the customer service in this office is amazing. :) Thank you, Chris."
We responded:
"Thank you so much for your kind words. I’m sorry it didn’t work out this time, and hope you will give us another opportunity in the future. We will be happy to help you in any way we can. Sincerely, Pam Marbut"
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Wayne Barclay

April 12, 2023

5  out of  5
rating by Wayne Barclay
"Jeff's towing is the best in Tuscaloosa. Fast service and great price."
We responded:
"So glad you were happy with the service!"
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Lynn Blackwell

March 9, 2023

4  out of  5
rating by Lynn Blackwell
"Was helped over the phone, and all my questions were answered satisfactorily. We've been with this office over 20+ years"
We responded:
"Thank you so much! I appreciate your business, and choosing my agency for your insurance needs!"
Profile photo of Shaina Cantu

Shaina Cantu

February 10, 2023

5  out of  5
rating by Shaina Cantu
"Pam is a great agent to work with regardless of your needs! Her team is very responsive, and friendly. I highly recommend!"
We responded:
"Thank you Shaina!"
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Shardell Miller

December 18, 2022

5  out of  5
rating by Shardell Miller
"Pam and her team of colleagues are by far the best!"
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Hambright 1

December 8, 2022

5  out of  5
rating by Hambright 1
"Pam and her team have been amazing. They have been a tremendous help with making sure we’re covered. We moved all of our policies over and saved a great deal. Excellent service! Highly recommended"
We responded:
"We appreciate you trusting us! Thanks for the compliment."
Profile photo of Sarah Lake

Sarah Lake

December 7, 2022

5  out of  5
rating by Sarah Lake
"I have had State farm insurance for close to 15 years. When I moved from Mississippi to Alabama Meagan at Pam’s office made the transition so easy! They are always just a phone call away with any question or concern you may have!!"
Profile photo of Haleigh Reeser

Haleigh Reeser

December 7, 2022

5  out of  5
rating by Haleigh Reeser
"We have had excellent experiences with this office. They have went above and beyond to make sure all of our needs are taken care of! Highly Recommend."
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Nicole Hill

December 6, 2022

5  out of  5
rating by Nicole Hill
"Very friendly and efficient."
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Elizabeth Smith

July 12, 2022

1  out of  5
rating by Elizabeth Smith
"Do NOT recommend. Rates change monthly, they somehow cannot figure out how to do autopay and then they do not notify you in advance of any type of cancellation. Be sure to take your business elsewhere, this business isn’t worth your time."
We responded:
"I’m so sorry for any confusion about your payments. I will be happy to discuss your account and can be reached at my office, 205-349-2404 , Wednesday 7/20. Thank you!"
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Laurie Beth Kesterson

May 17, 2022

5  out of  5
rating by Laurie Beth Kesterson
"Great team"
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Lori Linn

March 31, 2021

5  out of  5
rating by Lori Linn
"Super helpful! Great rates for bundling!!!"
We responded:
"Thank you for the 5 star review, Lori! We strive to provide you with the insurance you need at a value you deserve and great customer care! We truly appreciate your feedback!"
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Nadine Howard

June 30, 2020

5  out of  5
rating by Nadine Howard
"The staff was kind and they truly cared! Thanks for the great service!"
We responded:
"We appreciate your kind words. Especially when it compliments my staff! Thank you for giving us 5 Stars!!"
Profile photo of Raymond Tidmore

Raymond Tidmore

June 29, 2020

1  out of  5
rating by Raymond Tidmore
"This company is crooked as a snake. I would never use this insurance again. They wanted to replace just half of a roof. Never would match. But they want to charge you a premium annual rate. Bad company!"
We responded:
"Hi Raymond, after looking into your account we are not sure what this review is referring to. We have tried to call but have not been able to catch you. Please give us a call at the office at your earliest convenience to further discuss your concerns so we can help in any way that we can."
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Fred Evans

February 7, 2020

5  out of  5
rating by Fred Evans
"They are a good help and get to the point"
We responded:
"Fred, thank you very much for the feedback!"
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Dewayne Coleman

January 27, 2020

5  out of  5
rating by Dewayne Coleman
"The staff is great"
We responded:
"Thank you for the 5 star rating, Dewayne!"
Profile photo of Jackson Langcuster

Jackson Langcuster

January 6, 2020

5  out of  5
rating by Jackson Langcuster
"Pam’s office is great! They offered me huge savings with my car insurance, they are also excellent at making sure my family is covered from a financial services and life insurance standpoint! This is the top agent in Tuscaloosa and I would recommend you put your trust in this wonderful agency!"
We responded:
"Jackson, thank you very much for this great review. We truly appreciate the kind words, great review and the recommendation!"